Return Policy
Any of below situations does not allow any exchange / return of goods:
• Wine priced HK$800 or more (per bottle)
• Wine aged 10 years or more
• Wine cellars* / glassware / wine accessories
*Please refer to exchange / warranty provided by supplier
Satisfactory acceptance of goods will be deemed upon payment collected. It is customers’ responsibility to check the condition of any goods received. Within 7 days starting from sales transaction, customers shall contact shops to claim the damaged / faulty goods, by presenting an original sales receipt. Goods sold are not refundable. The damaged / faulty goods will be replaced with well-conditioned one. If identical goods are not available for exchange, customers can choose another item by paying the price difference (if any).
Satisfactory acceptance of goods will be deemed upon delivery received. It is customers’ responsibility to check the condition of any goods received. Customers can reject delivery and call shops requesting redelivery if any missing/damaged goods found. Within 7 days starting from delivery, customers shall contact to claim the damaged / faulty goods, by presenting an original sales receipt. Goods sold are not refundable. The damaged / faulty goods will be replaced with well-conditioned one. If identical goods are not available for exchange, customers can choose another item by paying the price difference (if any).
• Wine priced HK$800 or more (per bottle)
• Wine aged 10 years or more
• Wine cellars* / glassware / wine accessories
*Please refer to exchange / warranty provided by supplier
Satisfactory acceptance of goods will be deemed upon payment collected. It is customers’ responsibility to check the condition of any goods received. Within 7 days starting from sales transaction, customers shall contact shops to claim the damaged / faulty goods, by presenting an original sales receipt. Goods sold are not refundable. The damaged / faulty goods will be replaced with well-conditioned one. If identical goods are not available for exchange, customers can choose another item by paying the price difference (if any).
Satisfactory acceptance of goods will be deemed upon delivery received. It is customers’ responsibility to check the condition of any goods received. Customers can reject delivery and call shops requesting redelivery if any missing/damaged goods found. Within 7 days starting from delivery, customers shall contact to claim the damaged / faulty goods, by presenting an original sales receipt. Goods sold are not refundable. The damaged / faulty goods will be replaced with well-conditioned one. If identical goods are not available for exchange, customers can choose another item by paying the price difference (if any).