FAQ

Account

How to register?

Please click on “SIGN IN/ REGISTER” to start the registration process. You will be asked to “CREATE AN ACCOUNT” to fill in your details. If you were a member of Lee Garden Club or Club Avenue loyalty programme, you can sign in with your account. For new members, please input the required information to complete the registration. You will automatically become a member of Lee Garden Club.

What Kind of benefits do registered members enjoy?

Join the Lee Gardens Club now to discover a range of exclusive privileges! You can even earn points as you shop and use them to redeem e-vouchers. Get 500 Lee Gardens points instantly just for signing up now!

Purchase and Payment

What kinds of payment methods can I use?

You can pay by VISA, MasterCard and JCB.

How do I apply a promotion code?

1. Add your favourite product to cart and proceed to checkout

2. Enter your promotion code and click “APPLY” during checkout

3. The applied discount will be shown in the order summary

Promotion codes terms and conditions

Offer cannot be used in conjunction with other promotional offer or discounts

The promotion code must be entered prior to placing the order

The promotion codes are not transferable or redeemable for cash or credit, nor be applied to the products of which have been completed the payment

The promotion code is valid for once only

In case of any disputes, the decision of this website shall be final

Collection of Product Purchase

When can I collect my order after checkout?

You will receive an email notification when your order is ready to pick-up. Please collects your order within 7 days after received the email notification.

Returns and exchange

Can I return the item if there is a problem with it?

All the products purchased cannot be exchanged or returned unless the product is found to be damaged or defective while pick up.

How do I apply for return or exchange?

Merchant terms & conditions apply. All request for exchange is subject to merchant decision. Please contact the relevant Participating Merchants for any request for return and exchange.

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