Frequently Asked Questions

Account

How to register?

Register as a member of the Lee Gardens Membership Programme now by clicking “LOG IN / REGISTER”. If you are already a member, you can simply sign in with your account.

What kind of benefits do registered members enjoy?

Join the Lee Gardens Membership Programme to discover a range of exclusive privileges! You can earn Lee Gardens Points as you shop and use them to redeem hydollar!, rewards, tickets and more. Register now to get 500 Lee Gardens Points instantly!

Purchase and Payment

What kinds of payment methods can I use?

You can pay by VISA, MasterCard and JCB.

How do I apply a promotion code?

1. Add your favourite product to cart and proceed to checkout

2. Enter your promotion code and click “APPLY” during checkout

3. The applied discount will be shown in the order summary

Promotion codes terms and conditions

Offer cannot be used in conjunction with other promotional offer or discounts

The promotion code must be entered prior to placing the order

The promotion codes are not transferable or redeemable for cash or credit, nor be applied to the products of which have been completed the payment

The promotion code is valid for once only

In case of any disputes, the decision of this website shall be final

Collection of Product Purchase

When can I collect my order after checkout?

You will receive an email notification when your order is ready to pick-up. Please collects your order within 7 days after received the email notification.

Returns and exchange

Can I return the item if there is a problem with it?

All the products purchased cannot be exchanged or returned unless the product is found to be damaged or defective while pick up.

How do I apply for return or exchange?

Merchant terms & conditions apply. All request for exchange is subject to merchant decision. Please contact the relevant Participating Merchants for any request for return and exchange.

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